Privacy Policy

PRIVACY POLICY

Last Updated: November 26, 2025

1. INTRODUCTION

Photonik ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar design platform and services (the "Service").

If you have any questions about this Privacy Policy, please contact us at cleanenergyreviews@gmail.com.

2. INFORMATION WE COLLECT

2.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, occupation, country
- Business Information: Business name, contact details, ABN (for Australian businesses), CEC accreditation
- Google Account Information: If you sign in with Google, we collect your Google account email, name, and profile picture
- Project Information: Property addresses, energy usage data, roof specifications, equipment preferences
- Payment Information: Processed by third-party payment processors; we do not store full credit card details

2.2 Automatically Collected Information
When you use our Service, we automatically collect:
- Usage Data: Pages viewed, features used, time spent, clicks, and navigation paths
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: Approximate location based on IP address; precise location if you provide property addresses
- Cookies and Similar Technologies: See Section 3 below

2.3 Information from Third Parties
We may receive information from:
- Google Maps API: Address autocomplete and mapping data
- Weather Services: Solar irradiance and climate data for calculations
- Government Databases: Rebate programs and energy tariff information

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:
- Maintain your logged-in session
- Remember your preferences
- Analyze usage patterns and improve the Service
- Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may limit functionality of the Service.

Types of Cookies We Use:
- Essential Cookies: Required for the Service to function (authentication, security)
- Analytics Cookies: Help us understand how users interact with the Service (Google Analytics)
- Preference Cookies: Remember your settings and preferences

For more information about managing cookies, please refer to the cookie consent banner on our website.

4. HOW WE USE YOUR INFORMATION

We use the information we collect to:
- Provide the Service: Create solar designs, generate proposals, perform calculations
- Account Management: Create and manage your account, authenticate your identity
- Communications: Send service updates, respond to inquiries, provide customer support
- Improvements: Analyze usage to improve features, fix bugs, and optimize performance
- Marketing: Send promotional emails (only if you opted in; you can unsubscribe anytime)
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Security: Detect and prevent fraud, abuse, and security incidents

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

5.1 Service Providers
Third-party vendors who perform services on our behalf:
- Hosting Providers: Amazon Web Services (AWS) for data storage
- Authentication: Google OAuth for sign-in services
- Analytics: Google Analytics for usage analysis
- Email Services: For transactional and marketing emails
- Payment Processors: For processing payments (if applicable)

5.2 Business Partners
If you use our installer marketplace:
- We may share your project details with installers you choose to contact
- Installers operate independently; review their privacy practices separately

5.3 Legal Requirements
We may disclose your information if required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to government requests or court orders
- Protect our rights, property, or safety, or that of our users or the public
- Enforce our Terms & Conditions

5.4 Business Transfers
If Photonik is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS/SSL)
- Secure authentication protocols
- Regular security assessments
- Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. YOUR RIGHTS

7.1 Rights for All Users
You have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and personal information
- Objection: Object to our processing of your information
- Portability: Request a copy of your information in a portable format

7.2 Rights for European Users (GDPR)
If you are in the European Economic Area, you have additional rights:
- Right to restrict processing
- Right to object to automated decision-making
- Right to lodge a complaint with a supervisory authority

7.3 Rights for Australian Users
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information
- Correct inaccurate information
- Make a complaint about how we handle your information

7.4 Exercising Your Rights
To exercise any of these rights, please contact us at cleanenergyreviews@gmail.com. We will respond within 30 days.

8. DATA RETENTION

We retain your information for as long as:
- Your account is active
- Needed to provide the Service
- Required by law or for legitimate business purposes

When you delete your account:
- We will delete or anonymize your personal information within 90 days
- Some information may be retained for legal compliance or dispute resolution

9. CHILDREN'S PRIVACY

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.

10. INTERNATIONAL USERS

Photonik operates from Australia. If you access the Service from outside Australia, your information will be transferred to and processed in Australia and other countries where our service providers operate.

For European Users: We comply with GDPR requirements for international data transfers. By using the Service, you consent to the transfer of your information to Australia.

For Other International Users: By using the Service, you consent to the transfer and processing of your information as described in this Privacy Policy.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new Privacy Policy on the Service
- Sending an email notification (if you have an account)
- Requiring acceptance of the updated policy when you log in

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising your rights

We do not sell personal information.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: cleanenergyreviews@gmail.com

For privacy-related complaints or inquiries:
- Australia: You may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
- European Union: You may contact your local data protection authority

Last Updated: November 26, 2025